What is an initial consultation or preliminary session?
It is a 50-minute meeting with a counsellor to discuss your current situation and reasons for seeking help. The counsellor and you will then decide if therapy could be of use. In the event of you both deciding that it is not an appropriate option, we can then recommend a service or person that may be of help.


How much is an initial consultation and will I have to wait?
At Reframe we guarantee an assessment within 48 hours and the charge is £80.00


How much is ongoing therapy and will I have to wait?
You will start ongoing therapy within seven days, and the fee will be discussed with
your counsellor.


How long is a session?
The sessions are 50 minutes long unless agreed otherwise.


How can I pay?
Cash, Cheque, and Credit Cards are all accepted.


Do I see the same counsellor every week?
Yes, ongoing counselling will always be with the same counsellor.


Do I see the counsellor at the same time each week?
This is a matter for you and your counsellor to agree. At Reframe we understand the need
for flexibility and empathy.


How many times a week do I see my counsellor?
The standard approach is once a week but there may be times when more or less is required. Again this is a private matter for you and your counsellor to decide.


How many sessions will I need?
This is a decision for you, the client. We encourage our clients to attend a minimum of six sessions to gain real benefit, but at times fewer sessions, focused on a specific issue can be helpful. When you consider ending the therapy, have a discussion with your counsellor.



What happens if I stop the process but want to restart?
This is no problem. Call Reframe and your counsellor will get in touch with you. You can
then arrange a meeting to decide how to proceed.


What happens if I cannot make my appointment?
We encourage regular attendance but we also understand the commercial and social pressures that our clients may be under. However 24-hour notice is required in order not to incur the full cost of the session. A telephone call, a message left with our answer service, or an email will be enough for cancellations.


How do I know that the service is confidential?
Reframe is an entirely independent and privately operated company. We have no allegiances to any commercial entities in Canary Wharf . Our therapists are members of BACP / BASRT all of which expect their members to comply with confidentiality requirements.


Can you help individuals or couples with sexual difficulties?
Yes, we work with the whole spectrum of sexual difficulties like loss of desire, sexual incompatibility, and arousal disorder etc.


Do I have to attend with my partner?
Although we recommend couples to work together on a couple issue we also understand that there are times when partners may benefit more from individual counselling.